Goliath Technologies, a leader in anticipating, troubleshooting and managing end user experience issues and the industry standard in healthcare IT, announced back in May that they have a new release of Goliath Performance Monitor 11.7.8 at the Citrix Synergy Conference in Atlanta, GA. The new version simplifies the troubleshooting process, expands real-time visibility and optimizes IT performance.

Goliath Technologies’ embedded intelligence and automation helps organizations proactively resolves issues before end users are impacted. This IT operations software manages and supports complex hybrid IT environments regardless of where the infrastructure, applications or end users are located.

“We understand the stresses and challenges IT organizations face across complex hybrid environments. Any performance degradation impacts the end user experience and increases the burden of the IT department,” said Thomas Charlton, Chairman and CEO of Goliath Technologies. “Goliath Performance Monitor simplifies the troubleshooting process for the most challenging end user experience issues and provides unparalleled visibility to root causes even outside the Citrix and VMware stacks. It’s a game changer for IT professionals and improves the end user experience – it’s a win-win,” said Charlton.

“Goliath Technologies’ End User Experience Monitoring gives us complete visibility into the end user experience from the time they log on to Cerner through their use of the application, in real-time, so we stay ahead of performance issues that can impact our users. It’s been a great tool for us,” noted Chris Timbers, VP & CIO, NorthBay Healthcare.

“The new troubleshooting library in the product guides IT professionals through troubleshooting workflows using Goliath Performance Monitor to solve common end user experience issues such as the ‘Citrix is slow’ complaints then identifying and resolving the issue,” noted George Spiers, Citric Technology Professional, Citrix Certified Expert in Virtualization (CCE-V) and Networking (CCE-N) and Microsoft Certified Solutions Expert. “This means IT spends their time and resources solving issues instead of scrambling to find the true root cause,” Spiers concluded.

Features include:

• Powerful new troubleshooting workflows with specific instructions on how to solve end user experience issues;
• An expanded real-time Network Operations Center view;
• Purpose built modules for major EHR applications including Cerner, Epic and MEDITECH;
• Embedded intelligence and automation that monitors more than 250 key failure points;
• Robust reporting capabilities and more.