Goliath Technologies Launches KIP: An AI-Powered Monitoring and Troubleshooting Assistant Designed to Improve Efficiency and Time to Resolution for IT Professionals 

Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, has announced the introduction of KIP, an AI-powered monitoring and troubleshooting assistant. Powered by OpenAI/ChatGPT 4, KIP is designed to help IT professionals improve efficiency when monitoring and troubleshooting user experience issues.

KIP offers detailed insights on how to resolve complex IT issues, providing IT professionals with the guidance they need to get to the root cause of problems. Its learning is based on detailed guides and troubleshooting tips from Goliath and industry experts, ensuring that users have access to the latest information and best practices.

“KIP is a game-changer for IT professionals,” said Thomas Charlton, CEO of Goliath Technologies. “We understand the challenges that IT professionals face when it comes to monitoring and troubleshooting user experience issues, and KIP was developed with those challenges in mind. By leveraging the power of AI, KIP helps organizations improve efficiency across IT and mitigate impact from expertise and resource constraints.”

KIP is integrated into Goliath’s existing product suite, making it easy for users to access and use. This integration also increases time to resolution drastically, ensuring that IT professionals can quickly and efficiently resolve user experience issues.

“We’re thrilled to introduce KIP to the market,” said Edgar Zacharjev, VP of WW Marketing at Goliath Technologies. “By leveraging the power of OpenAI, we’ve created an AI-powered assistant that delivers real value to IT professionals. KIP is an essential tool for anyone who needs to monitor and troubleshoot user experience issues on Citrix and VMware Horizon environments, and we’re confident that it will become a go-to resource for IT teams everywhere.”

AI-Powered Monitoring and Troubleshooting Assistant offers Citrix and VMware Horizon expertise out of the box, ensuring that users have access to the latest insights and best practices for these popular platforms. It also provides detailed insights into user experience issues, giving IT professionals the information they need to quickly and efficiently resolve problems.

It is now available for limited testing through Goliath Technologies. For more information, visit https://goliathtechnologies.com/kip/.

About Goliath Technologies
Goliath Technologies offers end-user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and document performance issues regardless of where workloads, applications, or users are located. By doing so, Goliath helps IT break out of reactive mode, and into proactive mode. Customers include Universal Health Services, NorthBay Healthcare, Enterprise Rent-A-Car, Penn National Insurance, American Airlines, Office Depot, Tech Mahindra, Pacific Life, Xerox, HCL, and others. Learn more about how we empower proactive IT at goliathtechnologies.com.