How 1 Large Program Management Firm Used Data to Troubleshoot the Home Worker Experience

Hear Critigen share how they used data, tracked by Goliath, to monitor and troubleshoot the home worker experience across 10,000+ users.

Hear Critigen share how they used data, tracked by Goliath, to monitor and troubleshoot the home worker experience across 10,000+ users.

Anticipate, Troubleshoot and Prevent Citrix Issues

Goliath Performance Monitor is the only comprehensive Citrix monitoring and troubleshooting solution that brings together Citrix monitoring data, home worker experience / end user experience performance metrics and the supporting IT elements that can impact Home Worker Experience / end users experience when using Citrix. Comprehensive Citrix monitoring requires full visibility into everything the user does from the initial logon to working within their Citrix session and the IT infrastructure that supports this activity.

Goliath will automatically integrate with your environment and build a dependency map of your Citrix infrastructure components – and ancillary database and Active Directory systems. Goliath’s intelligence engine assigns correlating monitoring for relevant failure points to each component, so you can monitor with a purpose. Since this is all automatic, you can just sit back and watch – tweaking and tuning is your only responsibility. Then, pre-configured Citrix Monitoring rules are automatically applied and look for over 250 common failure points in the Citrix, Infrastructure, and Role Servers. Because of this embedded intelligence, you don’t have to be a Citrix expert to proactively anticipate, troubleshoot, resolve, and prevent performance issues in the most complex Citrix environments. Goliath’s purpose-built Citrix monitoring and troubleshooting software has the Citrix expert included!

The Automatic Citrix Discovery and Dependency Map intelligently creates a dependency map of your entire Citrix infrastructure with true end-to-end visibility of the health of your Citrix infrastructure, so the home worker experience is in focus. This single, macro view used as a real-time NOC display of your Citrix environment gives administrators the ability to monitor, manage and troubleshoot issues with Citrix whether the root cause is the Citrix infrastructure or the supporting IT elements. It shows the overall health of your environment at a glance and provides context-sensitive supporting metrics and details as you select each element. You can drill down and dynamically examine your environment, and troubleshoot issues more easily since everything is logically broken down.

Goliath’s proactive and purpose-built IT performance monitoring and management software gives you, in real-time, an understanding of what Home Worker Experience / end users are experiencing from the time they initiate a logon, through the logon process, and while working in their Citrix session. The result is true Citrix End User Experience monitoring and troubleshooting that enables IT admins to Be Proactive. Goliath Performance Monitor includes unique metrics that provide real-time performance insights at a granular level. This allows you to troubleshoot Citrix session slowness issues by immeditely identifying if an issue is cased by network issues, server issues, or user behavior. Further, Goliath provides alerts to latency issues on any HDX channels.

Goliath Performance Monitor includes unique metrics that provide full visibility into all 50 ICA channels. This allows you to troubleshoot Citrix session slowness issues by immeditely identifying if an issue is cased by network issues, server issues, or user behavior. Further, Goliath provides alerts to latency issues on any ICA channels. Goliath Performance Monitor includes unique metrics that provide real-time performance insights at a granular level. This allows you to troubleshoot Citrix session slowness issues by immeditely identifying if an issue is cased by network issues, server issues, or user behavior. Further, Goliath provides alerts to latency issues on any HDX channels.

With Goliath Performance Monitor you get complete, proactive, end-to-end visibility into the underlying Citrix XenApp delivery infrastructure, including specific details on the end user not available to native tools. This allows you to quickly pinpoint true root cause for troubleshooting and resolution from an integrated view of the entire virtualized delivery infrastructure – not just one element of it.