Liquidware, the leader in adaptive workspace management, has announced that its end user experience monitoring solution, Stratusphere UX has received certification with ServiceNow, and is now available in the ServiceNow Store.
Certification by ServiceNow is only granted to apps available in the Store and signifies that Stratusphere UX has successfully completed a set of defined tests focused on ServiceNow Platform security, compatibility, performance, and integration interoperability. The certification also ensures that best practices are utilized in the design and implementation of Stratusphere UX with ServiceNow by enabling joint customers and partners to easily integrate detailed Stratusphere UX (User Experience) workspace metrics directly into ServiceNow’s industry leading interface. Stratusphere UX Integration Kit available from Liquidware qualified partners.
The Stratusphere UX Integration Kit for SNOW is available now from qualified Liquidware partners. The kit provides ServiceNow customers with an intuitive approach to truly integrate rich user experience data from Stratusphere UX directly into ServiceNow. Customers leveraging the Integration Kit can also easily customize their ServiceNow experience to include Stratusphere UX data that is unique to their operations, providing significant Information Technology Service Management (ITSM) benefits and ROI.
Commenting on the news, J. Tyler “T-Rex” Rohrer, co-founder and head of alliances, Liquidware said, “Our new integration kit enables Stratusphere UX metrics to be seamlessly integrated with the ServiceNow platform to provide detail-rich reports. Time-based and comprehensive Stratusphere UX metrics add key visibility for help desk ticket support, enabling staff to provide faster resolution to issues.”
Stratusphere UX is Liquidware’s user experience monitoring and diagnostics solution for physical, virtual and cloud-based workspaces. It provides diagnostics and drill down; performance validation and optimization; baselining and onboarding of users; and operations and first-tier support.
“The ability to offer our customers an enhanced solution for our ServiceNow practice with this integration is hugely compelling,” stated Andy Whiteside, CEO and President XenTegra – a key Liquidware partner with a dedicated ServiceNow practice. “We look forward to working with Liquidware in bringing to market this advanced integration solution.”
Liquidware Stratusphere UX is the industry leading user experience solution for any user workspace – physical, virtual, or cloud. ServiceNow offers digital workflow solutions including a leading ITSM (Information Technology Service Management) solution that enables an organization’s service desk to rapidly respond to help desk incidences.
The Stratusphere Base Integration Kit for ServiceNow is available from qualified Liquidware partners. The kit enables ServiceNow customers with an intuitive approach to truly integrate rich user experience data from Stratusphere UX directly into ServiceNow.
Customers leveraging the Stratusphere UX Integration Kit for ServiceNow can easily customize their ServiceNow experience to include Stratusphere UX data that is unique to their operations. Organizations that have chosen Stratusphere UX find that the solution helps resolve help desk call up to 90 percent faster than traditional troubleshooting. Likewise, negative trends in user experience can be remedied before they become problems that cause user downtime.
The integration kit enables Liquidware Stratusphere UX Metrics to be seamlessly integrated with the ServiceNow Platform to provide detail rich reports. Help desk ticket support metrics provide faster resolution and routing with deep diagnostic information. Users can create application specific performance dashboards as well as complete inventory reports of for applications, hardware, and licenses — both used and unused. The image below illustrates how seamlessly Stratusphere UX metrics can flow into ServiceNow reports to provide hard data for decision-making and remediation. The Stratusphere UX Integration Kit for ServiceNow is available now through Liquidware and qualified partners. Interested customers can contact Liquidware for further details.