RHC Holdings—a leading global manufacturer of audiovisual products—has selected Goliath Performance Monitor to proactively troubleshoot and fix issues related to slow end user logons and improve the end user experience with IT performance monitoring technology purpose built for Citrix XenDesktop 7.6.

“By using Goliath Performance Monitor and features like Goliath’s real time Logon Duration Report, we dropped the average XenDesktop 7.6 logon time to 20-40 seconds from 2-5 minutes, much to the delight of our end users” said Kaleb Propst, IT Technician at RHC Holdings.

Recently, the executive team and IT Operations team at RHC Holdings made a strategic move to leave their public cloud provider and build their own data center.

The customer states that “As a service provider, we have SLA’s with our customers that require us to manage and monitor the performance of their infrastructure, applications, and databases with great efficiency. We tested Goliath in a small virtual server environment, but decided to expand their footprint and replace our existing legacy product for the entire IT infrastructure because of the ease of use, the functionality that covers both physical and virtual environments, and the remote site management capability. Finally, we have found their support to be competent and responsive which is critical to our success.”

Existing end user experience issues that were causing significant pain for RHCs IT team was a key factor in the move to bring IT on premise. Specifically, logons that were averaging between 2-5 minutes which is upwards of 86% higher than the desired logon time.

“We attempted to troubleshoot the logon issues using the standard methods, like finding hot fixes and reading through IT forums. We even opened Citrix support tickets. All to no avail, however, as our efforts to stop the ‘logon bombs’ and identify the root cause of the slow Citrix logons were unsuccessful” said Kaleb Propst.   

It was at this point that Kaleb and his colleagues turned to Goliath Performance Monitor, specifically to get deep visibility into the entire Citrix logon process from the end users’ perspective, and to leverage the technology’s Citrix Logon Duration report for advanced troubleshooting and analysis. 

You can read an expanded version of this story to learn more. Kaleb Propst will also be a guest presenter on an upcoming live Citrix logon troubleshooting webinar where he will walk through his process for reducing Citrix logon times from 2-5 minutes to 20-40 seconds.