New Integrated Toll-Free Audio Now Available for Citrix GoToTraining

Online Trainers Can Increase Session Attendance and Save Costs

Citrix Online, a division of Citrix Systems, Inc., today announced the availability of integrated toll-free audio for its Citrix® GoToTraining® service. The new audio feature extends the audio options available with the easy and affordable online training solution, giving users greater flexibility and cost savings potential. With toll-free, toll, and Voice over Internet Protocol (VoIP) audio services now offered together in one solution, trainers can determine the most effective audio pricing to reduce costs, and extend these savings to participants to increase attendance.

“This announcement is an important differentiator for GoToTraining since cost and audio flexibility are important considerations for almost every learning organization,” said David Mallon, principal analyst at Bersin & Associates, a leading research firm dedicated to enterprise learning and talent management. “In addition to the attractive cost structure, GoToTraining’s integrated audio options will facilitate a flexible means of attendance. Citrix Online has a solid foothold in training; this announcement should help it retain and attract customers in a highly volatile space.”

Citrix Online customer InSync Training evaluated several audio and visual training platforms and found the best quality and value in GoToTraining’s integrated audio solution. The global professional training company provides instructional development, content, delivery services and consultation for real-time online training.

InSync European Managing Director David Smith explained, “One of the biggest downsides in many online training platforms is that the audio and visual communication channels are typically separate components. You often need an independent telephony provider to deliver a separate telephone bridge, or if you find a provider that integrates this, chances are the voice over IP option isn’t high quality or the cost per minute runs too high.”

According to Smith, GoToTraining offers compelling value for trainers and attendees, “Citrix Online’s GoToTraining provides a solution with an attractive cost for the telephony side of delivering training online, bundling audio with a high quality voice over IP option and requiring no additional set up. With its new toll-free audio feature, trainers now have a very easy, flexible cost-saving option for delivering online training.”

Additional features and benefits include:

  • Seamless recording and playback of audio and content for all sessions in one click
  • Audio and web controls combined in one place, with integrated muting controls
  • Toll-free numbers automatically shown in training communications (registration emails to attendees; control panel)
  • Predictable monthly or quarterly pricing with per minute rates

Elizabeth Cholawsky, vice president of products and client services, Citrix Online, said, “Simplicity and affordability continue to drive us to deliver the most fully functioning yet easiest to use online training product in the market. Now we’ve incorporated into GoToTraining the same high quality, toll-free, toll and VoIP audio conferencing that has consistently delighted our GoToMeeting users. This package of powerful tools helps our training customers drive attendance, extend reach and stay one step ahead of their competition.”

With today’s announcement, Citrix Online now provides integrated toll-free audio for its entire collaboration product suite, including GoToMeeting® and GoToWebinar®.

Related links:

Online Training Delivers Immediate ROI for Goss International Customers

Citrix Online Launches GoToTraining

Citrix Online Wins Stevie Award

About GoToTraining
With GoToTraining, businesses of all sizes can easily move their learning programs online and instantly deliver live, interactive training sessions to participants at any location, enabling trainers to broaden their reach and effectiveness while saving time and lowering travel costs. Key features include full-service registration, content library and material distribution, real-time curriculum management, testing, and integrated toll-free audio conferencing. For more information and a 30-day trial, go to